Privacy Policy

Last updated: January 2024

Introduction

Involfront is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website and services.

By using our website or engaging our services, you consent to the practices described in this policy. We encourage you to read this document carefully and contact us if you have any questions.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (email address, postal address)
• Travel preferences and requirements
• Booking and payment information
• Passport and travel document details (when required for bookings)
• Dietary requirements, accessibility needs, and health information relevant to travel
• Communications you send to us

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and the date and time of your visit.

How We Use Your Information

We use the information we collect to:

• Process and manage your travel bookings
• Communicate with you about your enquiries and bookings
• Provide customer support and respond to your requests
• Send you relevant travel information and updates about your bookings
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Processing necessary to fulfil our contract with you for travel services
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services
• Legal obligation: Processing necessary to comply with legal requirements
• Consent: Where you have given specific consent for processing activities

Sharing Your Information

We share your information with third parties only as necessary to provide our services:

• Airlines, hotels, tour operators, and other travel service providers
• Payment processors for secure transaction handling
• Insurance providers when you purchase travel insurance through us
• Government authorities and immigration officials as required by law

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Booking records are typically retained for seven years following the completion of travel.

Your Rights

Under data protection law, you have rights including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information in certain circumstances
• The right to object to processing of your information
• The right to data portability
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

When you book international travel, your information may be transferred to countries outside the United Kingdom. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Involfront
47 Grey Street
Newcastle upon Tyne
NE1 6EE

Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.